We recognize that you are providing sensitive information in connection with your use of the Services and therefore security is critical to our Services. We take security precautions and will continue to vigilantly safeguard your sensitive Personal Information. We update our security software with the latest patches frequently. Our servers are maintained by a reputable third-party service provider and housed in a secured facility. We separate the application server and the database servers. This ensures that users of the Website cannot directly interact with the database. Additionally, our servers are accessible only with a specific RSA key. We encrypt sensitive information, such as bank numbers, routing numbers, employment history and income sources, and all passwords using 256-bit encryption technology.
Pixel Tags / Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics.
We may disclose Aggregate Information and Usage Details about our users, and information that does not identify any individual, without restriction. Public Information, such as your blog comments or unit information you would like us to promote to potential tenants, is information you ask us to broadcast publicly. We will only share this information with your express consent. Once your Public Information has been shared with the public, it may be searchable by search engines and be delivered to a wide range of users and services. When you share Public Information via the Services, you should think carefully about what you are making public. We do not disclose your Personal Information except in the limited circumstances described here:
Your Consent: We may share or disclose your Personal Information at your direction in connection with your use of the Services. For instance, (1) when a Tenant asks us to provide the Tenant Application Information to Landlord in order to evaluate a rental application, (2) when a Tenant asks us to provide the Background Check Results to a Landlord in order to evaluate a rental application, (3) when you ask us to provide reciprocal contact information (emergency and otherwise) for Tenants and Landlords who are preparing to enter into a lease or who have entered into a lease, (4) when a Tenant and Landlord ask us to exchange information in order to facilitate the negotiation of a lease, (5) when a Tenant makes an ACH payment to Landlord via the Services and (6) when a Tenant makes or a Landlord responds to a maintenance request via the Services.
Service Providers: We may share or disclose your Personal Information to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
Business Transfers: In the event that Rentr is involved in a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Rentr’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, your Personal Information held by Rentr may be among the assets transferred.
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
You may send us an email at support@Rentr.com to request access to, correct or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. You may request that Rentr delete your account by contacting us at support@Rentr.com. This request will only delete your personal account and Account Information. Rentr will not delete information that relates to you that is on another User’s account (for instance, a signed lease to which you are a party). If you believe information that relates you to on another User’s account is inaccurate, contact us at support@Rentr.com.
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to support@Rentr.com.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of the Services on the Website. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@Rentr.com.
This website is offered and available to Users who are 18 years of age or older, and reside in the United States or any of its territories or possessions. By using this Website, you represent and warrant that you are of legal age to form a binding contract with Rentr, Inc., and meet all the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
The Service allows landlords to efficiently manage their rental units using our full-service internet based platform to promote units for rental, accept and quickly screen electronic applications, use digital signatures, accept ACH and Credit card payments, track maintenance request and either resolve them personally or sent and approved contractor.
Rentr uses Braintree and Synapse pay to execute online payment transactions. By using this feature of the Service, you agree to be bound by their respective Account Agreements. These Account Agreements may be updated from time to time.
If Landlord accepts online payments via ACH, Landlord will specify bank account information and the rental unit and related Tenant that will make payments into the account. To enable this feature the Tenant will be required to enter their bank information through the Rentr Tenant Portal and authorize Rentr to debit the Tenant payment either one time or on a recurring basis. Rentr will save Tenant bank information on secure servers unless Tenant requests that Rentr delete the information by contacting email@example.com. All Tenant payments made by ACH will be transferred to one of several accounts held by Rentr until the ACH has been cleared by the Tenant’s bank. Once the ACH has cleared, Rentr shall initiate an ACH transfer to the Landlord, less Rentr’s software fee and any convenience fees. If Landlord accepts security deposits and rent payment by the ACH payment feature of the Service, Landlord must have separate accounts to segregate these forms of payment. ACH transactions may take up to four days for Landlords to receive Tenant payment. For a Tenant Payment to be considered paid on time, it must be scheduled no later than 3:00 pm EST on the date the payment is due, and the payment must not be rejected for non-sufficient funds (NSF). If a Tenant Payment is rejected for NSF, it is the Tenant’s responsibility to initiate a new payment and pay Rentr the NSF fee. If the NSF fee in not paid within sixty days, Tenant authorizes Rentr to charge Tenant’s credit card on file for amount of NSF fee. RENTR IS NOT A COLLECTION COMPANY AND IN NO WAY GUARANTEES PAYMENT NOR DOES IT INHERIT THE RISK ASSUMED BY ANY PARTY IN RELATION TO ANY TRANSACTION PERFORMED THROUGH THE SERVICE.
By providing us with your banking, credit card, or other payment information, you authorize us to use it and disclose it to Braintree or other payment gateway providers for the purpose of processing the payments you authorize on the Service. Payment gateway providers may also aggregate your information for other purposes, but only in ways that don’t identify you personally or disclose any personal information about you, and may disclose your personal information when necessary to comply with the law.
If a payor or payor’s bank or card issuer initiates a reversal, chargeback, or dispute of a payment made to you, you authorize us and our third-party payment providers to reverse or otherwise debit funds from your account in accordance with applicable financial institution and network policies and procedures. In the event we are unable to reverse or otherwise debit funds from your account, you agree promptly to deposit such funds upon our request. We may also initiate a reversal or other debit, or take other actions we determine to be appropriate, if we believe fraud or other abuse of the Service has occurred.
Rentr is not responsible for loss incurred as a result of NSF, returned checks, chargebacks, claims, reversals, WSUPP retrieval fee, recall fees, excessive return fees, early funding fees, account maintenance fees, or any unforeseeable unsuccessful transaction or fees associated with those transactions. Rentr reserves the right to seek reimbursement from the Landlord, and Landlord will reimburse Rentr, if Rentr discovers a fraudulent transaction, erroneous or duplicate transaction, or if Rentr receives a chargeback or reversal from any Tenant credit card company or bank for any reason. Landlord agrees to acknowledge Rentr’s right to investigate any and all transactions for fraud. Landlord agrees to cooperate with any reasonable requests made by Rentr to investigate fraud. Landlord agrees that Rentr has the right to obtain such reimbursement by charging Landlord’s account, deducting amounts from future transfers, charging Landlord’s credit card or any bank associated with your account, or obtaining reimbursement form Landlord by any other lawful means, including using a third party collection agency. Failure to pay for reimbursements of a chargeback or a reversal of payment is cause for termination of Landlord’s account.
We allow landlords to request a credit report and background check report from prospective tenants using the Service. When a landlord makes such a request, we will give the prospective tenant the option to order a single-use copy of his or her credit report and background check report and to share it with the requesting landlord. To provide this portion of the Service, we may ask for your Social Security Number and other personally identifying information (such as information about other creditors you have had), which we will share with our third-party credit reporting agency for the purposes of preparing and sharing reports and verifying your identity, and which we will not store (except on a temporary basis) or use for any other purpose.
If you are a landlord requesting a credit report or a background check report from a prospective tenant, you certify that you are making such request, and will use such report, for the purpose of your own evaluation of the prospective tenant in connection with that tenant’s rental application and for no other purpose. You agree not to share any credit report or background report obtained through Rentr with anyone other than as allowed using the sharing mechanism on the Rentr site.
We are not a credit bureau and do not control the contents of credit reports, including reports obtained through the Service. We are NOT responsible for the contents of any credit report or background report or any credit score, whether correct or incorrect. Credit reports and background check reports can contain information that is incorrect, incomplete, or not up to date, and reports are not a substitute for carefully reviewing and independently verifying all information contained in a rental application and interviewing a prospective tenant. If you believe that any information contained in your credit report or background check report is inaccurate or incomplete, you have the right to dispute it. To dispute the contents of your credit report, please contact us via email at support@Rentr.com or the telephone number displayed when your report is made available for viewing on Rentr.
If you are a landlord requesting or accepting credit reports or background check reports, you specifically agree to familiarize yourself and comply with the Fair Credit Reporting Act and any applicable state laws governing the use of consumer reports. To the extent you rely in any way on the contents of a report in taking an adverse action against an applicant, you are required to furnish the applicant with an adverse action notice as described in this document, even if the contents of the report played only a small role in your decision.
We use third-party identity verification services to help ensure that users are who they say they are prior to enabling certain features of the Services, such as electronic payments and the ordering and requesting of credit reports.
We are not a real estate agent or broker. We don’t screen properties or listings or offer any guaranty or advice regarding the suitability of properties, landlords, or potential tenants. Nothing we say should be construed as such advice, and you agree not to rely on us in making decisions.
Rentr’s tenant selection and confirmation features are designed to make communication between landlords and prospective tenants easier; neither they nor any other aspect of the Services are intended to create any kind of contract or other legal obligation between a landlord and a prospective tenant. You should wait until a written rental or lease agreement is signed by both the landlord and tenant before relying on any tenancy you arrange using Rentr.
Accounts registered by “bots” or automated methods of access are not permitted. No screen-scraping, reproducing, or aggregating the information or other content on our site.
Use of the Service does not give you ownership of any intellectual property rights in the Service or any content posted on the Service. You own what you post on the Service but you grant us a license to copy, host, display, create derivative works from, publish, publicly perform, display, and distribute, and otherwise make use of in connection with providing the Service, all information and content you post so long as you have an active account. If you are a landlord and authorize us to syndicate your rental listing on third-party sites, you further agree that we may grant sublicenses to applicable third parties as necessary to facilitate such syndication.
You must provide your full legal name, a valid email address, and any other information requested in order to complete the signup process. You are also responsible for keeping your email address up to date, so we can send you important notices.
You cannot use an anonymizing proxy.
Your account may only be used by one person. A single account shared by more than one person is not permitted.
You are responsible for keeping your password and account secure.
You are responsible for the accuracy of everything that is posted or submitted under your account.
We are not responsible for the accuracy of anything another user posts or submits to our site.
We are not responsible for the conduct of users on or off the site.
You may not use the Service for any illegal purpose. You may not, in using the Service, violate any laws in your jurisdiction or ours, or infringe the rights of anyone. You may not use the Service as part of any fraudulent scheme or transaction. If we have reason to suspect your account has been used for an unauthorized or illegal purpose, you agree that we may share information about you, your account, and any of your transactions with law enforcement.
If you are a landlord, you agree in particular that you are familiar with all applicable fair-housing and antidiscrimination laws and that you will adhere to them. You also agree that the contents of any listings you post on or link to from Rentr will be accurate and not misleading.
You may not abuse, harass, threaten, impersonate, or intimidate other Rentr customers.
You also may not post anything on Rentr that contains or links to sweepstakes, viruses, or malware.
We reserve the right to modify or terminate the Service for any reason, without notice, at any time.
If we change our pricing, we will give you at least 30 days’ notice, via the site or email.
If you wish to cancel your account, you must do so via the Service web site.
If you cancel your account, any or all of your information may be immediately (or at some point in the future) irrevocably deleted. You should save a copy of anything important before cancelling your account.
Information you post or otherwise furnish to us, including personal information, may remain on our servers indefinitely after you delete it from public areas of the Services or request cancellation of your account.
If you are a landlord, by requesting or viewing a credit report using the Service, you additionally represent and warrant the following: (1) that you have never been involved, and will not become involved, in any credit fraud or other unethical business practice and that you will immediately discontinue all use of the Service (and any reports and other information obtained via the Service) and notify us if you are ever involved in any such fraud or practice; (2) that your request for any credit report using the Service, and your use of any credit report obtained through the Service, is lawful and solely for the purpose of evaluating a prospective tenant’s rental application; and (3) that you will not provide a copy of any report obtained through Rentr, or any information contained in such a report, to any other party. You agree to indemnify, defend, and hold harmless us and our affiliates, agents, officers, employees, and vendors (including without limitation our third-party credit reporting agencies and their respective affiliates, agents, officers, and employees) from any Claim arising out of or relating to your breach of the foregoing representations and warranties.
THE SERVICE IS PROVIDED “AS-IS” WITHOUT PROMISES OF ANY KIND. NEITHER WE NOR OUR SUPPLIERS WARRANT OR GUARANTEE UPTIME OR AVAILABILITY OF THE SERVICE, THAT THE SERVICE WILL MEET OR CONTINUE IN THE FUTURE TO MEET YOUR NEEDS, OR THAT WE WILL CONTINUE TO PROVIDE THE SERVICE OR ANY ASPECT OF THE SERVICE IN THE FUTURE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES FOR THE SERVICE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SEAWORTHINESS, AND NON-INFRINGEMENT.
Users acknowledge that Rentr does not verify the identity or accuracy of any User or any information User supplies on the Services or Website. Any other information presented on or through the Website, including but not limited to material presented on our blog, accounting information for tax reporting and Cash Flow Reports and tax forms are made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of the User information or any other information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
Rentr’s name, the company logo and all related names, logos and service names, designs and slogans are trademarks of Rentr or its affiliates or licensors. You must not use such marks without prior written permission of Rentr. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
If you need to send us any legal notice, please do so via the following address:
Rentr, Inc. Legal Department 617 E Michigan Ave Lansing, MI 48912
If you have any questions, contact us at firstname.lastname@example.org.
Last revised September 30, 2016.